Real Talk With Beth Worthy, President of GMR Transcription Services

Meet Beth Worthy, the President of GMR Transcription Services. With a degree in psychology, Beth is leading the charge in empowering women and minorities in the transcription industry. Her focus on customer satisfaction and authenticity has propelled GMR Transcription to achieve remarkable milestones. Join us on Beth’s inspiring journey in the transcription field, where she balances her role as a mother and a leader!

Name: Beth Worthy

Location: California

Title: President GMR Transcription

Company: GMR Transcription Services, Inc

What it is: Transcription and Translation Company

Educational Background: Bachelor’s Degree in Psychology.

What does a typical day look like for you?

A typical day for me involves overseeing client relations and new business development at GMR Transcription Services, Inc.. I focus on expanding our reach, establishing efficient operations processes, enhancing customer experience, and supporting our team.

What’s your favorite thing about your job?

Each day, I am fueled by the desire to ensure customer satisfaction, uphold authenticity, and strive for ongoing success. It brings me immense joy and fulfillment to receive positive feedback, knowing that our team has made a meaningful impact and delivered value to our customers.

The opportunity to collaborate with a diverse and talented team is something I truly cherish. Collaborating with enthusiastic individuals who share a common goal creates a vibrant and stimulating work environment, where ideas flourish and innovation thrive.

What’s the backstory of your journey to president of the company?

My journey to becoming the President of GMR Transcription began after I graduated from California State University, Fullerton with a bachelor’s degree in psychology. I joined GMR Transcription as an Office Manager in 2008 and steadily climbed the ranks. I was promoted to Director of Operations in 2009 and eventually became the President in 2019.

What motivated you to establish a women-operated and managed company in the transcription industry? Was that intentional, or did it just work out that way?

I am immensely grateful for the opportunity I have been given in this company by our visionary founder Ajay Prasad. His unwavering trust and belief in my abilities have played a pivotal role in propelling me to my current position in this highly successful, revenue-generating organization.

The motivation behind establishing a women-operated and managed company in the transcription industry was rooted in the observation that women play pivotal roles in this field. It was my aspiration to create a company that offers an accessible and cost-efficient means of providing top-notch services in the transcription sector. Witnessing women taking the lead in the transcription industry has been truly inspiring and satisfying.

What is it like heading a 100% women-operated and managed company?

Being a woman myself, I am thrilled to see how every woman in my company contributes to fostering an inclusive environment, each one of them breaking their own stereotypes, and promoting gender equality.

Supporting and leading a team of talented women is a deeply fulfilling experience that not only drives our collective success but also serves as a source of inspiration for other women out there.

What is your biggest takeaway from your presidential role in the company?

A team comprising over 150, mostly women, remote workers, my primary goal is to continuously guide the company towards success. The most satisfying aspect of my role is knowing that we are making a significant impact in the industry by delivering top-notch, human-based transcription and translation services.

The best part was doubling the company’s sales and being recognized as one of OC Business Journal’s fastest-growing private companies.

What unique challenges have you faced as a woman in a leadership position, and how have you overcome them?

When I started my career in a leadership position, it was a bit challenging as being a leader comes with lots of responsibilities. In the beginning, coping with work along with my family was a little difficult but I overcame all this with the best support from my colleagues, mentors, and family.

Finding the balance between work and family responsibilities is a journey that unfolds with time. Honestly, if you have a fabulous work environment like I do, you will find it easy to meet these challenges.

Real talk—I saw that your company only consists of four employees. How do you manage over 12,000 clients so successfully? 

So, there are four people working for operations and over 150 US-based independent contractor transcriptionists and translators. We have successfully managed over 12,000 clients’ work with our tight-knit team and our proprietary management system. Our strategic approach and collaboration allow us to effectively meet client needs and maintain customer satisfaction. Our management system helps us produce a large workload from thousands of clients seamlessly.

Can you discuss any significant milestones or achievements that GMR Transcription has reached as a women-operated company? 

Since its establishment in 2004, GMR Transcription has flourished into a remarkable business, having transcribed over 8.49 million minutes, and gained the trust of more than 12,970 satisfied customers. What sets us apart is our certification as a women and minority-owned business, which adds an extra layer of uniqueness to our company.

We take pride in offering work-from-home job opportunities to Native Americans, specifically targeting working moms and students. These individuals possess exceptional skills in providing 99% accurate transcriptions, even when dealing with challenging audio files. By empowering them to achieve financial independence, we have accomplished yet another significant milestone.

In our commitment to supporting the community, we extend a scholarship worth $500 to students twice a year. This initiative allows us to give back and contribute to the educational aspirations of deserving individuals.

How has your degree helped you in your career? 

With a background in psychology, I have gained a deep understanding of the intricacies of human thought processes and mindsets. This knowledge has proven invaluable in comprehending the motivations, decision-making patterns, and interpersonal dynamics of my clients.

Additionally, my encounters with numerous students and individuals grappling with transcription and translation tasks for their diverse projects have sparked a keen sense of empathy within me. Witnessing their struggles has served as an inspiration for me to step in and provide assistance, aiming to simplify their lives and alleviate their challenges.

How would you describe your work/life balance?

While I take immense pride in the impact we have made in the industry, I also acknowledge the importance of personal time and nurturing relationships.

I strive to create an environment where work responsibilities are managed efficiently, allowing me to devote quality time to my family and personal interests. I cherish the precious moments spent with my loved ones, engaging in activities like camping and fishing that bring me joy and relaxation. 

Please share with us the best piece of career advice you have received.

The best piece of career advice I have ever received is to always stay true to our core values and principles. Upholding a commitment to providing services has been the foundation of our success. This advice reminds me that our success lies in staying focused on our mission and maintaining the utmost dedication to our clients and employees. 

Do you have any big career plans on the horizon?

For now, I am enjoying my current role and choose to grow with the company. I thoroughly enjoy my work and the opportunities it provides for personal and professional growth.

My intention is to continue dedicating myself to the company’s success along with taking my company towards new heights and having a lasting impact and being a valuable asset for many years ahead.

Where do you see your company in five years? 

As someone deeply involved in the field, I passionately believe that despite the remarkable advancements in AI technology for speech recognition and transcription, human transcription still holds several advantages.

So even for us in the coming years, to maintain success and consistent growth, we will always leverage the strengths of human transcription alongside the advancements in AI technology. 

Is there anything else you would like readers to know? 

A little peek from my personal life, I am a mom of two kids and enjoy spending time with them and my husband. In addition to my professional endeavors, I find immense joy in being a mom. Spending quality time with them is a precious part of my life outside of work.

Being a parent has taught me valuable lessons in patience, empathy, and the importance of work-life balance. It is a role that brings me fulfillment and fuels my drive to succeed both personally and professionally. My children inspire me to strive for excellence and provide a positive example for them to follow.